· Comparatively twice the delay in opening account initially. Took 20+ days.
· Inconvenient security token
o Without security token you can’t trade.
o It creates inconvenience and discomfort more than security
· Poor trading portal
o Trading portal is not compatible with Firefox or Opera.
o In Internet explorer (IE6/IE7/IE8), it stuck most of the time. You need to re-login again and again.
o JVM installation is also required
· Poor customer service
o No response to emails most of the time
o Otherwise it will take many days to get an email response
o To email them, you need to login to very uncomfortable email account of Reliance Money Mail (Now associated with hotmail)
o No TOLL FREE Number for support. All major share brokers have toll free no. for cust.care
o When an unauthorised tele-trade occurred in my account, they simply said they can’t do anything on the matter. (Case ref:1606762)
· Inconsistent tariff – Always increasing
o They increased the AMC from Rs.50 to Rs.200, i.e. 400% increase
o Limit card turnover limit decreased from 5 lakh to 2 lakh for PR-500. i.e. 60% increase in effective brokerage
o Rs.15 additional charge was introduced per trade for limit card users
